State Farm® Insurance Agent Derek Hensley

"This is the best place I’ve ever worked thanks to Derek Hensley, my coworkers and customers."

"Always so helpful and so polite"

"We were dropped for having the audacity to use the insurance we'd paid for. One claim where I was hit by another driver, all totaling under $8k. So, basically, they put you in the position of not using the product they've sold you or being punished for doing so. Save yourself some headache and look elsewhere."

"Salayna was awesome. Very helpful and patient."

"Absolutely Disappointed. I called for a quote. Agent Avery (Ā-ver-Ē) canceled my current coverage and set up insurance in my name for a vehicle at a dealership I was interested in but didn't purchase. Then, after many emails, texts, and calls, I find out I was driving without insurance for over a month. I received numerous bills for the car I didn't own and nothing about my current vehicle. I called and spoke to a lady who told me I wasn't covered, but when I brought up the fact I pay-in-full every 6 months and would be due a refund for a single month, her tune changed to, "oh but I see a note that says you're covered." They didn't hesitate to send out more texts "pay your bill ($799+) your coverage is going to expire." More calls "I just wanted to let you know you're past due on your payment..." and more mail. But NEVER anything for my Lincoln. No bills, no hurry up and buy before your coverage lapses, not calls or texts. But she found a note. If I had done what they did, I would be facing fraud charges that would probably be lowered to criminal negligence. (I'm just angry-talking) Either way. I've procured new insurance as soon as I had become aware that I wasn't covered. Hopefully, this sad farce of a business can learn to listen and be more attentive to their customers' needs in the future. Until then, your new name is State Fraud I've attached photos to show how ¹the new bill and ²I received a Courteous Remittance Slip but get this (just to emphasize their actual courtesy) If I had coverage, why would they wait for my coverage to expire to prepare this (prepared date shown on bottom) for me on April 30th (when I called them, coincidence?) Mr. Hensley, I included the policy number because I saw how you like to read and respond to reviews. Check all the notes she said that she allegedly discovered in the computer about my coverage. UPDATE: JULY 16, 2024 It's been several months since this incident took place, and after reaching out again in June, I have yet to receive a refund for the month I went uncovered, although paid for."

"We always get such wonderful service when we call the office with questions and concerns. No matter who answers the phone, they always help us out with whatever we need. They make things so easy on us. Great group!!"

"Gena helped me with a few things and made the experience so great! She was very friendly and willing to help me. Will definitely keep using her for the future!"

"I gave all of my insurance to Derek. Including my life insurance. Derek is a stand up guy and has gone above and beyond to help me be properly insured. The staff is very helpful and prompt when I have a service issue. Like a good neighbor, Derek Hensley is there."

"Derek has made insurance easy and affordable for us. He takes care of everything"

"We’ve always had excellent service with any problems. Have been with State Farm since coming to Springfield some 51 years ago!❤️ Ralph & Karen Barr"

"Best insurance agent and office in the county.. always there for me whenever I've needed anything.. 5 star service!!!"

"I brought my insurance to Derek Hensley’s State Farm and I am sure glad I did. Salayna was amazing at helping me through the whole process of switching companies. She was knowledgeable and quick to respond. I will be telling everyone I know about Derek Hensley’s State Farm and Salayna."

"Some of the best folks in Derek's office! They always make sure questions are answered, and are very helpful (and patient) helping setup beacons and troubleshooting the app! Very happy with everything."

"Jessica was outstanding with explaining plans and helping me find the right home and car insurance good for my family. Thank you"

"I spoke with Dan Harris today and set up my new home and auto insurance! He was so very kind and patient and explained everything to me - it was a great experience!"

"Martin Brady was immensely helpful in adjusting my life insurance policy after having a child. He helped me understand what I needed and matched it with my budget. I highly recommend working with Martin!"

"Dan was very knowledgeable and Provided smart precautions. I was delighted to save money and receive more offerings through the policy that was recommended. Keep up the great attitude."

"Dan is an excellent person to talk to! He helped me with everything I needed to know for my car and house. I appreciate his honesty. Thanks Dan!"

"Dan was professional and polite. He was responsive for many calls and emails and walked me through the entire process step by step with my busy schedule. He wasn't ever frustrated with my absence via telephone calls while I was in work meetings and my life with kiddos. I couldn't recommend him more! He was awesome."

"Gena is amazing. She is thorough, follows up and has helped us through lots of changes and questions and last minute issues! I cannot stress enough how amazing and quickly she has been in her efforts to help us. Thank you, Gena!"

"Marty is pretty cool and easy to talk to. Gets straight to the point"

"This is one of the few businesses that I trust. The entire staff makes it easy to handle any issue I may have and always try to answer any I may have. A very professional group and good at what they do."

"I moved to the Springfield area from a very small town. My insurance agent was one of my high school teacher’s husband. I was nervous to lose that “small town feel” I had been used to. However, everyone at Derek Hensley’s office has been great to work with. They call and check in, they follow up on claims, and really do make the effort to ensure you’re satisfied."

"Great place for all of your insurance needs!"

"Saved us a significant amount and they have great customer service"