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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dina Crawford

June 25, 2025

5  out of  5
rating by Dina Crawford
"Definitely a great experience!!! Very kind, they give great advice with a heartwarming feel"
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Sheila Crowell

June 25, 2025

5  out of  5
rating by Sheila Crowell
"I just recently joined State Farm on Jefferson beginning of this year. The car insurance that I had had almost doubled for 3 months so wanted to look for new when Gina came to the rescue. She came up with a plan that offered the same deductions and a better rate. My daughter was so impressed she also moved her car insurance over to State Farm. Gina has been awesome and very informative and has done a lot of calculating trying to find me the better deal. I even went a step further and added my home. Gina has been a real gem."
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Christine Ankrom

June 25, 2025

5  out of  5
rating by Christine Ankrom
"Contacted for quotes for new coverage. The service was great and very knowledgeable."
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Ona Ankrom

June 25, 2025

5  out of  5
rating by Ona Ankrom
"Gena was so helpful! She was very nice, professional, and took the time to answer all of my questions without rushing me. I really appreciated how clearly she explained the differences between the various coverages—it made everything much easier to understand. She made the whole process smooth and stress-free. Highly recommend!"
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Olivia Grace

June 25, 2025

5  out of  5
rating by Olivia Grace
"The customer service at this office is incredible and everyone I have spoken to on the staff has been super helpful and able to answer all of my questions!"
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Jarrod Knapper

June 4, 2025

5  out of  5
rating by Jarrod Knapper
"Dan was very knowledgeable and was great to work with! The team in the office does a great job and is always friendly when I call in."
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Gayland Ford

April 30, 2025

5  out of  5
rating by Gayland Ford
"Everyone was very nice and I enjoyed our conversation. I really appreciated the call."
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John Holtkamp

April 28, 2025

5  out of  5
rating by John Holtkamp
"State Farm has been supportive and helpful throughout our time with them. Salayna in the Derek Hensley office is especially helpful!"
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John Holtkamp

April 28, 2025

5  out of  5
rating by John Holtkamp
"Very helpful, always there when you need them. Really came through after an accident and getting everything squared away. Thank You!"
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Baylee Nichols

April 8, 2025

5  out of  5
rating by Baylee Nichols
"Wouldn’t want to get our insurance through anywhere else. They’re always so helpful, polite and willing to help with anything. Absolutely love this office and everyone that works there."
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Marissa Stambaugh

April 7, 2025

5  out of  5
rating by Marissa Stambaugh
"Marty was so helpful with all my questions and made some great changes to my policy. Customer service at this agent location is fantastic and I would recommend them to anyone!"
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Gloria Newton Davlantis

March 31, 2025

5  out of  5
rating by Gloria Newton Davlantis
"Response time is great and the staff is very friendly and helpful."
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Jane Hatcher

March 28, 2025

5  out of  5
rating by Jane Hatcher
"Everyone there courteous and helpful . They go above and beyond, very pleased with their service. ."
We responded:
"Thank you!"
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Josh Wright

March 27, 2025

5  out of  5
rating by Josh Wright
"Gena made switching over very easy! We look forward to a many year relationship with their office."
We responded:
"Wow! Thank you for the fantastic review! We’re so glad that you had a positive experience with our team. Your satisfaction is our top priority, and it’s great to see our commitment recognized. If you ever have any questions or need assistance, we’re here for you!"
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Masey Means

March 27, 2025

5  out of  5
rating by Masey Means
"Gena was great! Extremely knowledgeable and knew exactly what I was needing when it came to my motorcycle insurance. Very personable and respectful. Would recommend my friends and family!"
We responded:
"Thank you for your wonderful review! We’re so happy to hear that you had a 5-star experience with our insurance services. Our team works hard to ensure our clients are well taken care of, and your feedback is a testament to our efforts. We look forward to serving you in the future!"
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Taylor Peak

March 27, 2025

5  out of  5
rating by Taylor Peak
"Amazing communication and great rates!"
We responded:
"Thank you for your glowing review! We’re thrilled to know that you had such a positive experience with us. Your satisfaction is our priority, and it’s rewarding to see our hard work reflected in your feedback. If there’s anything more we can do for you, just let us know!"
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Jeff Mansley

March 24, 2025

5  out of  5
rating by Jeff Mansley
"Their agents are super helpful and nice. The quotes were explained clearly, and they worked to ensure I got the best deal and all discounts possible! Been with them for over 4 years, and they've been nothing but helpful!"
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with our services. Your satisfaction is incredibly important to us, and it’s rewarding to know that our hard work is appreciated. If you ever have any questions or need further assistance, we’re always here to help!"
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Carter Steele

February 25, 2025

5  out of  5
rating by Carter Steele
"Derek Hensley’s office has been more than helpful! They always had the answers to my questions or knew where to find the answers. They are also very friendly and easy to work with! I would highly recommend their office to others!!"
We responded:
"Wow! Thank you for the wonderful feedback! We’re so happy to hear that you found our service to be exceptional. Our team strives to go above and beyond for our clients, and your review serves as a great motivation for us. Please reach out anytime you need assistance; we’re here for you!"
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Morgan Gleason

February 21, 2025

5  out of  5
rating by Morgan Gleason
"Excellent service team!"
We responded:
"Thank you for taking the time to share your experience! We’re thrilled that you had such a positive interaction with our team. Your feedback is invaluable to us and inspires us to keep delivering top-tier service. We appreciate your trust in us and look forward to assisting you again!"
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Brooke Hickey

January 29, 2025

5  out of  5
rating by Brooke Hickey
"Derek made switching companies easy and seamless, and for a much better deal than my husband and I were previously getting! Customer service at his office is impeccable as well!"
We responded:
"Thanks Brooke! We try to make it easy to switch to State Farm! We have the best customer service in town."
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MaKayla Richardson

January 29, 2025

5  out of  5
rating by MaKayla Richardson
"Great service team very helpful!"
We responded:
"Thank you for the review!"
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Marshall Real Estate

January 9, 2025

5  out of  5
rating by Marshall Real Estate
"I have worked with Derek’s office for a couple years now and they are great. Marty who works there is excellent at handling the coverage on my personal home and rental properties."
We responded:
"Thank you! We love helping with insurance for homes and rentals! We appreciate your business."
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Stacey Burke

January 9, 2025

5  out of  5
rating by Stacey Burke
"Salayna was very helpful when I called to make a change and pay over the phone!"
We responded:
"Thank you Stacey! You are kind and have been great to work with. "
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Jared Johnson

December 6, 2024

5  out of  5
rating by Jared Johnson
"Salayna was great to work with! I definitely recommend working with her and the Derek Hensley team!"
We responded:
"Thank you for the fantastic review! We are proud of our team, and will be sure to pass on your compliments to Salayna. Hope to see you again soon!"
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Kasey Rrim

November 26, 2024

5  out of  5
rating by Kasey Rrim
"I called to update my daughter’s car insurance as she bought a brand new vehicle. Derek’s staff took care of this while we were on the phone and our premium even dropped a bit! Very happy with her service and State Farm 😊"
We responded:
"Thank you Kasey! It’s our pleasure to help with your car insurance! We pride ourselves on our customer service!"