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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paxton Brenden

March 3, 2026

5  out of  5
rating by Paxton Brenden
"Dan always has my back. He is responsive to my calls and emails and I am very thankful to have him in my back pocket when in a pinch."
We responded:
"Thank you so much Paxton! We appreciate you!"
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Scott Tarter

February 25, 2026

5  out of  5
rating by Scott Tarter
"Great agency with helpful people. Hailee was very good at getting some information updated for me. Highly recommended."
We responded:
"Scott, thank you for your wonderful review of our State Farm team!"
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Dennis Foster

February 21, 2026

5  out of  5
rating by Dennis Foster
"Excellent company ."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Angela

February 20, 2026

5  out of  5
rating by Angela
"I want to say that the staff in the office was very friendly and knowledgeable answered all my questions related to my inquiry for life insurance."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Springfield to know that you had such a wonderful experience with us here on State Farm Agent Derek Hensley’s Team."
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Josh Karrick

February 20, 2026

5  out of  5
rating by Josh Karrick
"Amazing service!!"
We responded:
"Josh, thank you for your wonderful review of State Farm Agent Derek Hensley’s Team! "
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Bakir Baker

February 19, 2026

5  out of  5
rating by Bakir Baker
"Thanks to the whole team for your support. Appreciate the follow up from Hailee to make sure my personal info is correct and up to date."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Derek Hensley’s Team. "
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Zachary Barr

February 16, 2026

5  out of  5
rating by Zachary Barr
"Great customer service!!!"
We responded:
"We are grateful for your 5-star review, Zachary! Thanks for taking a moment to share your positive experience with Derek Hensley’s Team here in Springfield. "
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Donald Holbert

January 31, 2026

5  out of  5
rating by Donald Holbert
"I have been with Derek Hensley State Farm for a while now. I have had multiple questions and multiple situations with different properties and and Gena and Avery have always Guided me and pointed me in the right direction and always took care of me."
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Shelly Burnett

January 27, 2026

5  out of  5
rating by Shelly Burnett
"Gena Nash, with the Derek Hensley team and State Farm, did a great job getting me quotes for homeowners insurance and auto. She answered all my questions in a timely manner. I appreciated the time she spent with me and the knowledge she shared as I was making decisions on the policies I went with. If you like great customer service, this is the team for you!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Derek Hensley’s Team! We deeply appreciate your kind words here in Springfield . "
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Tiffany Cramer

January 21, 2026

5  out of  5
rating by Tiffany Cramer
"Dan was very knowledgeable and went above and beyond to help me"
We responded:
"Tiffany, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Derek Hensley’s Team here in our Springfield office. "
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Shellie Gordon

January 16, 2026

5  out of  5
rating by Shellie Gordon
"Absolutely the best experience with insurance in ages. Everything went smoothly, and the professionalism is immaculate. Highly recommend!"
We responded:
"Wow, thank you for the 5-star review, Shellie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Shellie, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Derek Hensley’s Team is just a call or email away! "
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Cheyenne Mckinney

January 9, 2026

5  out of  5
rating by Cheyenne Mckinney
"Dan did great ."
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Linda Denny

January 5, 2026

5  out of  5
rating by Linda Denny
"Spoke with Dan. Very pleasant, understood exactly what i needed."
We responded:
"Thank you for the review Linda!"
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Lynette Crawford

December 15, 2025

5  out of  5
rating by Lynette Crawford
"Gena has gone above and beyond from the start. She has gone out of her way to make sure all the boxes were checked when we descided to move over to State Farm. She found us amazing rates and great homeowners coverage too. Hands down best experience around when getting new insurance!"
We responded:
"Thank you for the wonderful review! Gena is the best at what she does!"
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A Lee

December 4, 2025

5  out of  5
rating by A Lee
"Always personal and professional."
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colleen harris

November 25, 2025

5  out of  5
rating by colleen harris
"Dan was very knowledgeable and very helpful with setting up home and auto insurance. He saved me money and helped me purchase my first life insurance policy as well! So happy to be saving and have more than I did before!"
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Tiffani Graham

November 12, 2025

5  out of  5
rating by Tiffani Graham
"State farm has been very easy and great to work with. Always great customer service."
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Rebecca Murphy

November 11, 2025

5  out of  5
rating by Rebecca Murphy
"Great experience would recommend anyone take the time for a quote! Simple, great customer service and I saved money!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Martin Brumett

November 5, 2025

5  out of  5
rating by Martin Brumett
"Easy, convenient and professional service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lori Nelson

October 16, 2025

5  out of  5
rating by Lori Nelson
"Dan was very helpful in getting us auto and home insurance and kept us updated on changes to our policy. He also was very helpful in finding any and all discounts that we could utilize. Marty was also very knowledgeable in life insurance and long term care insurance when we inquired about that."
We responded:
"Thank you Lori! Dan does a great job with our customers. Home and Auto is what we are known for!. We appreciate you! "
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scott Goveia reptiles

October 9, 2025

5  out of  5
rating by scott Goveia reptiles
"Great service, reasonable rates!!"
We responded:
"Thanks Scott!"
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Brenda Holmes

October 8, 2025

5  out of  5
rating by Brenda Holmes
"I’ve been very frustrated with setting up my beacon. I could not get it to work. Your Kelsey was extremely helpful. She knew exactly which buttons to press & how to set it up/make it work! She was efficient & very pleasant throughout! I could not have done this without her!!! Anytime I call, she is always helpful. You don’t pay her enough!"
We responded:
"Thank you Brenda!"
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Joyce Wheeler

October 7, 2025

5  out of  5
rating by Joyce Wheeler
"Dan is quick to respond. I'd rather text than phone. My only complaint."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Andrew Watts

October 2, 2025

5  out of  5
rating by Andrew Watts
"This is the best insurance office hands down. The customer service is unmatched. Thank you team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ana Seglem

August 28, 2025

5  out of  5
rating by Ana Seglem
"Kelsey was of great help on getting the right help and being reimbursed for roadside assistance when I got stranded. She was kind, helpful and responded very quickly. I highly recommend Derek and his staff."
We responded:
"Thank you Ana! We appreciate the great review! "