State Farm® Insurance Agent Derek Hensley

"Marty was so helpful with all my questions and made some great changes to my policy. Customer service at this agent location is fantastic and I would recommend them to anyone!"

"Response time is great and the staff is very friendly and helpful."

"Everyone there courteous and helpful . They go above and beyond, very pleased with their service. ."

"Gena made switching over very easy! We look forward to a many year relationship with their office."

"Gena was great! Extremely knowledgeable and knew exactly what I was needing when it came to my motorcycle insurance. Very personable and respectful. Would recommend my friends and family!"

"Amazing communication and great rates!"

"Their agents are super helpful and nice. The quotes were explained clearly, and they worked to ensure I got the best deal and all discounts possible! Been with them for over 4 years, and they've been nothing but helpful!"

"Derek Hensley’s office has been more than helpful! They always had the answers to my questions or knew where to find the answers. They are also very friendly and easy to work with! I would highly recommend their office to others!!"

"Excellent service team!"

"Derek made switching companies easy and seamless, and for a much better deal than my husband and I were previously getting! Customer service at his office is impeccable as well!"

"Great service team very helpful!"

"I have worked with Derek’s office for a couple years now and they are great. Marty who works there is excellent at handling the coverage on my personal home and rental properties."

"Salayna was very helpful when I called to make a change and pay over the phone!"

"Salayna was great to work with! I definitely recommend working with her and the Derek Hensley team!"

"I called to update my daughter’s car insurance as she bought a brand new vehicle. Derek’s staff took care of this while we were on the phone and our premium even dropped a bit! Very happy with her service and State Farm 😊"

"Derek and his crew are great, always professional and happy to help however they can."

"This is the best place I’ve ever worked thanks to Derek Hensley, my coworkers and customers."

"We were dropped for having the audacity to use the insurance we'd paid for. One claim where I was hit by another driver, all totaling under $8k. So, basically, they put you in the position of not using the product they've sold you or being punished for doing so. Save yourself some headache and look elsewhere."

"Salayna was awesome. Very helpful and patient."

"Absolutely Disappointed. I called for a quote. Agent Avery (Ā-ver-Ē) canceled my current coverage and set up insurance in my name for a vehicle at a dealership I was interested in but didn't purchase. Then, after many emails, texts, and calls, I find out I was driving without insurance for over a month. I received numerous bills for the car I didn't own and nothing about my current vehicle. I called and spoke to a lady who told me I wasn't covered, but when I brought up the fact I pay-in-full every 6 months and would be due a refund for a single month, her tune changed to, "oh but I see a note that says you're covered." They didn't hesitate to send out more texts "pay your bill ($799+) your coverage is going to expire." More calls "I just wanted to let you know you're past due on your payment..." and more mail. But NEVER anything for my Lincoln. No bills, no hurry up and buy before your coverage lapses, not calls or texts. But she found a note. If I had done what they did, I would be facing fraud charges that would probably be lowered to criminal negligence. (I'm just angry-talking) Either way. I've procured new insurance as soon as I had become aware that I wasn't covered. Hopefully, this sad farce of a business can learn to listen and be more attentive to their customers' needs in the future. Until then, your new name is State Fraud I've attached photos to show how ¹the new bill and ²I received a Courteous Remittance Slip but get this (just to emphasize their actual courtesy) If I had coverage, why would they wait for my coverage to expire to prepare this (prepared date shown on bottom) for me on April 30th (when I called them, coincidence?) Mr. Hensley, I included the policy number because I saw how you like to read and respond to reviews. Check all the notes she said that she allegedly discovered in the computer about my coverage. UPDATE: JULY 16, 2024 It's been several months since this incident took place, and after reaching out again in June, I have yet to receive a refund for the month I went uncovered, although paid for."

"We always get such wonderful service when we call the office with questions and concerns. No matter who answers the phone, they always help us out with whatever we need. They make things so easy on us. Great group!!"

"Gena helped me with a few things and made the experience so great! She was very friendly and willing to help me. Will definitely keep using her for the future!"

"I gave all of my insurance to Derek. Including my life insurance. Derek is a stand up guy and has gone above and beyond to help me be properly insured. The staff is very helpful and prompt when I have a service issue. Like a good neighbor, Derek Hensley is there."

"Derek has made insurance easy and affordable for us. He takes care of everything"

"We’ve always had excellent service with any problems. Have been with State Farm since coming to Springfield some 51 years ago!❤️ Ralph & Karen Barr"