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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kate Vogel

August 11, 2023

5  out of  5 rating by Kate Vogel
"Gena is amazing. She is thorough, follows up and has helped us through lots of changes and questions and last minute issues! I cannot stress enough how amazing and quickly she has been in her efforts to help us. Thank you, Gena!"

Ebony Wilson

August 2, 2023

3  out of  5 rating by Ebony Wilson
"Marty is pretty cool and easy to talk to. Gets straight to the point"

Allen Lott

June 13, 2023

5  out of  5 rating by Allen Lott
"This is one of the few businesses that I trust. The entire staff makes it easy to handle any issue I may have and always try to answer any I may have. A very professional group and good at what they do."

Brittanie McCoy

June 8, 2023

5  out of  5 rating by Brittanie McCoy
"I moved to the Springfield area from a very small town. My insurance agent was one of my high school teacher’s husband. I was nervous to lose that “small town feel” I had been used to. However, everyone at Derek Hensley’s office has been great to work with. They call and check in, they follow up on claims, and really do make the effort to ensure you’re satisfied."

SeaN Dickerson

June 7, 2023

5  out of  5 rating by SeaN Dickerson
"Great place for all of your insurance needs!"

Kristy Kutzora

June 2, 2023

5  out of  5 rating by Kristy Kutzora
"Saved us a significant amount and they have great customer service"

Shannon White

June 2, 2023

5  out of  5 rating by Shannon White
"Marty is a great agent! He helped me with all of my needs!!"

jake tripp

May 31, 2023

5  out of  5 rating by jake tripp
"I drive by Derek's office a few times a week when I grab lunch at haymakers. One day I decided to call his office to see if I could save some money on my home and auto insurance. I'm glad I did. Not only did I save several hundred dollars a year, I also got to experience what good customer service should be. I can't recommend them enough."

LaMontagne Hillary

May 31, 2023

5  out of  5 rating by LaMontagne Hillary
"Extremely knowledgeable, professional staff! I wouldn’t trust my insurance needs to anyone else."

Sally Capranica

May 31, 2023

5  out of  5 rating by Sally Capranica
"Absolutely love State Farm. Wonderful customer service. Would highly recommend!"

grace capranica

May 31, 2023

5  out of  5 rating by grace capranica
"Derek and his team are great to work with. They continually go above and beyond with their clients and are efficient, knowledgeable and professional."

Ashley Klinzing

May 11, 2023

5  out of  5 rating by Ashley Klinzing
"Everyone is so friendly and welcoming when I come in for an auto issue. I love the positive atmosphere. It is very welcoming from for an outsider!"

Olivia Collins

May 11, 2023

5  out of  5 rating by Olivia Collins
"Everyone on staff was super helpful and patient with me and my questions !!"

Robert Andrews

April 3, 2023

5  out of  5 rating by Robert Andrews
"Very helpful, detailed and friendly!"

Rashonda Andrews

April 3, 2023

5  out of  5 rating by Rashonda Andrews
"Great office antmosphere and very friendly staff! I was pleased with the service provided by Avery and his attention to my insurance needs. I highly recommend!!"

Kayla Carr

March 17, 2023

5  out of  5 rating by Kayla Carr
"Great service! Happy to have Derek as my agent"

Kyra Elliott

February 20, 2023

5  out of  5 rating by Kyra Elliott
"Great experience overall!"

Rob Barforth

January 11, 2023

1  out of  5 rating by Rob Barforth
"Absolutely terrible service. Would NOT recommend."

Nobody Special

October 21, 2022

5  out of  5 rating by Nobody Special
"Great insurance company"

Lindsey Dunbar

October 7, 2022

5  out of  5 rating by Lindsey Dunbar
"Marty is an outstanding agent. He answered all of my questions and I left feeling confident that I selected the best insurance for my situation! The process was quick and professional. I highly recommend Marty and Derek!"

Isaac Anderson

October 6, 2022

5  out of  5 rating by Isaac Anderson
"Derek is easily the best agent I’ve ever used. He’s honest, reliable and always the hardest worker in the room. My entire family use Derek for our personal and professional needs. From cars, to homes, to business. Having a reliable agent makes a huge difference!"

Kathleen Keefe

September 29, 2022

5  out of  5 rating by Kathleen Keefe
"Thank you to Derek Hensley and State Farm! You make it so easy! Have a claim and you took care of me. You always do! Thanks"

Rachel Wilham

September 23, 2022

5  out of  5 rating by Rachel Wilham
"Derek and his staff are both friendly and professional. Thank you to Marty for making my experience both easy and pleasant!"

Jacqueline Groth

September 7, 2022

5  out of  5 rating by Jacqueline Groth
"Nice and friendly staff! Very explanatory of things and very patient."

Amy Troyer

August 31, 2022

5  out of  5 rating by Amy Troyer
"I have dealt with this office for several years and every interaction has been top notch. They take care of all my insurance needs. The office is always helpful and understanding. Finding a business that has friendly, caring employees is hard to come by these days."