State Farm® Insurance Agent Derek Hensley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Teshome Tekle
September 30, 2026
"I am long time customer for this agency, they even know me by my voice. I am happy with their services.
I have insurance clam one time out off several investment insurances at this company it took me a long time to get through the process. I am not trying to blame them because they are only agents"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jeanine Schlecht
September 22, 2026
"Hailee did a great job! Stupendous customer service!"
"Thanks so much for the amazing review, Jeanine! We really appreciate your support here in Springfield. Just reach out anytime if you need us - we’re here for you. "
Sheila Thompson
September 16, 2026
"I went in to pay my insurance and Gena was so nice and polite and we were able to talk about weather and it seems like she was interested and she was VERY NICE and HELPFUL."
"Hi Sheila, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Springfield. If you ever need help, we are just a phone call away! - Your State Farm Agent, Derek Hensley "
Drew Spitz
September 16, 2026
"Gena Nash was awesome! She was willing to help me as soon as I walked in the door and got me taken care of. Very friendly and helpful!"
"Drew, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Springfield. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Derek Hensley and Team "
A B
September 14, 2026
"Recieved a call today from Mr. Avery Andrews. He thoroughly explained everything about what our added "Home Owners" policy will be for my fiance and our two kids. He was very patient and understanding with me on the phone. As my youngest was making noises in the background (sorry again!). He answered all of my questions and even repeated a few things for me! I will be recommending your office to everyone I know! Thanks again!
Ms. Barnes"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Shannon White
September 8, 2026
"Avery is great! He helped me add another car to our existing policy. He’s very friendly and knowledgeable!"
"Marty is amazing at what he does! We are here to serve you!"
Tonya Wood
September 1, 2026
"The staff is always extremely pleasant and very helpful. I highly recommend them."
"Tonya, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Springfield insurance team! - Your State Farm Agent, Derek Hensley "
Cinthia Gamez
September 1, 2026
"Dan is extremely helpful, takes care of things fast and in a timely manner."
"Hi Cinthia, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Derek Hensley, Your State Farm Agent "
Ash Nicole
August 24, 2026
"Derek is great with the whole experience. Very good at fast communication and helping with different coverages!"
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Mike Cavanaugh
August 19, 2026
"I had a few questions regarding my insurance policy. Justyne did an amazing job of answering all my questions and was a delight to speak with. She said she was in training and I am very happy to have her on my State Farm team."
"Mike, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Julian Aguirre
August 6, 2026
"Derek.is terrific, he took his time, explaining everything clearly and allowed me tome to "digest" the information and make a calm, rational, sound decision."
"Wow, thank you for the 5-star review, Julian! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Teresa Benedict
July 16, 2026
"Hailey was very polite and helpful"
"Teresa, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Derek Hensley and Team "
Penny Russell
July 16, 2026
"So very helpful and knew me and my needs. Immediately sent me my documents. Thank you!!
Penny Russell"
"Wow, thank you for the 5-star review, Penny! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Jessica Householder
July 15, 2026
"Helpful and easy to work with!"
"Thank you so much for the 5 stars, Jessica! We truly appreciate your feedback and are always happy to help whenever you need us. "
Briana Mochel
July 15, 2026
"I love it I got the renters insurance I needed and is very satisfied"
"Thank you for the fantastic review, Briana! We are always here to help with your insurance needs here in Springfield . "
Ervin Streeter
July 7, 2026
"My experience was really helpful right to the point and gave me good advice as to what I I wanted on my insurance and made it affordable thank you for all your help"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Derek Hensley’s Team here in Springfield . "
Sean Farris
July 6, 2026
"they are so helpful when needing info or getting quotes . i have had state farm ins for 17 years now . i recently got an agent change and was worried about not knowing my new agent but i will say they are even better then my old agent Hailee Tarter is very helpful and friendly"
"Thank you so much for the 5-star rating, Sean! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Brandy Miller
July 2, 2026
"Fast friendly and affordable"
"Thank you so much for the 5-stars, Brandy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Derek Hensley’s Team anytime."
ShaNise White
June 30, 2026
"Hailee is the best agent I have worked with, and her service team is the best!"
"Thank you so much for the kind words ShaNise! We love working with you"
Bakir Baker
June 29, 2026
"Thanks to the whole team for your support. Everyone is always prompt and respectful! Appreciate the follow up from Hailee to make sure my request for an update in coverage was processed swiftly."
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Derek Hensley’s Team. "
Marcus Smith
June 26, 2026
"Very grateful for the phenomenal service here at State Farm... The agents are amazing! Completely satisfied! Especially with the help of Salayna today..."
"Thank you for the fantastic review, Marcus! We are always here to help with your insurance needs here in Springfield . "
Slobodan Pavlovich
June 16, 2026
"Always prompt in returning questions. Top notch service from start to finish"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Derek Hensley’s Team here in Springfield . "
Dylan Wilson Wilson
May 30, 2026
"Avery was very helpful he reminds me of my grandson"
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Dragon Knight DJX
May 15, 2026
""A huge thank you to Marty and the entire team at State Farm on Jefferson! I am closing on my new house pretty soon, and I just want to say thank you for making the whole process of getting my insurance set up so seamless. The entire experience was very easy, and the customer service was absolutely awesome from start to finish. Plus, the office is a very clean and welcoming place. I highly recommend anybody that needs car insurance or house insurance be sure to stop by Jefferson State Farm in Springfield, Illinois!""
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Ja'Rhea Bussey
May 11, 2026
"Salayna is always a great help and very friendly!"
"Thank you for the review Ja’Rhea!"